Privacy Policy

Welcome to Confidently ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and AI-powered career preparation platform at joinconfidently.live (the "Service").

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not access the Service.

2.1 Personal Information You Provide

• Account Information: When you create an account, we collect your name, email address, and authentication credentials through our third-party authentication provider (Clerk).
• Profile Data: Target role, target company, experience level, skills, and career preferences you provide during onboarding or in your profile settings.
• Resume Data: Resume files you upload for ATS analysis, including the text content extracted from PDF, DOCX, or TXT files.
• Interview Data: Your responses during AI mock interview sessions, including text-based answers and any audio recordings if you use voice interview features.
• Communication Data: Text and conversation inputs during communication coaching sessions.
• Contact Information: Name, email address, and message content submitted through our contact form.
• Job Preferences: Desired role, location, salary preference, work mode preference, and skills for job matching.

2.2 Automatically Collected Information

• Usage Data: Pages visited, features used, session duration, interaction patterns, timestamps, and referral sources.
• Device Information: Browser type and version, operating system, device type, screen resolution, and IP address.
• Cookies and Tracking: We use essential cookies for authentication and session management. We do not use third-party advertising cookies.

We use the information we collect for the following purposes:

• Service Delivery: To provide AI mock interviews, resume analysis, communication coaching, job matching, and dashboard analytics.
• Personalization: To tailor interview questions, job recommendations, and improvement suggestions to your profile and career goals.
• Progress Tracking: To calculate and display your confidence score, XP, streaks, interview history, and skill improvement metrics.
• AI Processing: Your resume text and interview responses are processed by AI models (including Google Gemini) to generate analysis reports, scoring, and feedback. We do not use your data to train AI models.
• Communication: To respond to your inquiries, send service updates, and provide customer support.
• Improvement: To analyze usage patterns and improve our features, user experience, and AI coaching quality.
• Security: To detect, prevent, and address fraud, unauthorized access, and other security issues.

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: We use third-party services to operate our platform:
  • Clerk — Authentication and user management
  • Firebase / Firestore — Database storage and hosting
  • Google Gemini AI — AI-powered analysis and feedback generation
  • Vercel / Netlify — Application hosting and deployment
• Legal Requirements: If required by law, regulation, legal process, or governmental request.
• Safety: To protect the rights, property, or safety of Confidently, our users, or the public.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Your data is stored using Firebase/Firestore with encryption at rest and in transit. We implement industry-standard security measures including HTTPS, secure authentication tokens, and access controls to protect your personal information.

While we strive to protect your information, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.

• Account Data: Retained for as long as your account is active. You can request deletion at any time.
• Interview & Resume Data: Retained for as long as your account is active to provide progress tracking and history.
• Contact Form Data: Retained for up to 12 months for support purposes.
• Usage Analytics: Aggregated and anonymized analytics may be retained indefinitely.

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data and account.
• Export: Request a machine-readable export of your data (available in Settings → Data & Account).
• Restriction: Request that we limit processing of your data.
• Objection: Object to processing of your data for certain purposes.

To exercise any of these rights, contact us at support@joinconfidently.live or use the Data & Account section in your dashboard settings.

Our Service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected data from a child under 16 without parental consent, we will take steps to delete that information.

Our Service may contain links to third-party websites or services (e.g., job boards, external resources). We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party services you access.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: support@joinconfidently.live
• Contact Form: joinconfidently.live/contact